Frequently Asked Questions
We hope that you are satisfied with every purchase transaction with Bloom Venus. But just in case you still have few questions in mind, we have answered them for you:
1. Can I order without creating an account?
Yes, you may place your order as a Guest. However, having an account ensures:
✔ Smooth checkout process.
✔ A record of your order status and order history.
✔ Updates of new cool product and special promotions!
2. How can I pay for my items?
We accept all major credit cards (VISA, Mastercard, Discover, AMEX) and PayPal payments.
3. Are my information and online order safe and secure on this site?
Absolutely! All your information and account details remain private and confidential. Our site is built with the highest level of transaction security. Your information is SSL-encrypted and your credit card information is not stored on our servers.
4. Are there any exchange rates?
We processes all orders in USD. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.
5. What if I need to change my shipping address after placing my order?
Unfortunately, you cannot revised your information after your order has been processed or shipped. Before checkout, make sure to review all your details, especially, the shipping address. If it has been shipped to the wrong address, we do not know how long the customs department will your package on hold.
6. Is shipping really FREE?
YES! We are proud to offer FREE SHIPPING WORLDWIDE on all orers! Standard International Shipping: 8-20 business days. All orders will be dispatched from our warehouse within 3 business days. In peak periods please allow for up to 6 business days for dispatch.
*All shipping times exclude clearance/customs delays.
7. How can I track my package?
We will email you your tracking number and tracking website once the package has been shipped. Delays cause by the customs department in your country will not be our liability.
8. HELP! Who can I contact if I have a problem with my order?
If some of your items are missing or damaged, contact us immediately at firstname.lastname@example.org